Terms & Conditions (CONDIÇÕES GERAIS)

YOUR ACCEPTANCE OF THESE TERMS & CONDITIONS FOR CRACK THE COCOON®

Please read these Terms & Conditions carefully. By accessing the website, consuming content, booking services or purchasing products, you agree to be bound by these Terms and Conditions.

1. Scope and Applicability

1.1 These Terms govern all services, formats, and offerings provided under the brand Crack the Cocoon® by Sandra Bertalanffy (“CTC”), including professional support, creative and educational content, membership access, digital or physical products, live or virtual events, publications, and audiovisual content.
1.2 These Terms apply to all interactions between CTC and clients, participants, or customers (“you”), across all online and offline platforms representing CTC, including the website, LinkedIn, Instagram, Spotify, Apple Podcasts, Vimeo, Zeeg and bio.site.
1.3 Any additional agreements or modifications are valid only if confirmed in writing by CTC.

2. Fees and Payment

2.1 All services, formats, and offerings are invoiced in EUR. Fees are specified in the relevant offer, booking confirmation, or invoice.
2.2 Payment due: Invoices must be paid according to the statement on the invoice, by default within 10 days of issuance, unless otherwise agreed in writing.
2.3 Late payments: If payment is not received within the due period, CTC may charge a late payment fee of 5% of the outstanding amount and suspend access to services or content until payment is received. Unpaid amounts accrue 1.5% interest per month until fully settled.
2.4 Partial or advance payments: CTC may require full or partial advance payment for any service or package. Prepaid portions remain the property of CTC until full payment is received.
2.5 VAT and reverse charge: Prices are exclusive of VAT unless otherwise stated. Business clients outside Portugal may not be charged VAT under the reverse-charge mechanism (Art. 44 and 196 EU VAT Directive).

3. No Refunds, Cancellation & Rescheduling

3.1 Non-refundable services: All payments for services, sessions, or packages are non-refundable. Prepaid sessions or packages remain available for use until the end of the calendar year, unless otherwise agreed in writing. Unpaid sessions remain due according to the agreed payment schedule.

3.2 Notice and rescheduling: Customers must provide at least 48 hours’ notice for cancellations or rescheduling. Sessions cancelled with sufficient notice may be rescheduled subject to CTC’s availability. Sessions cancelled with less than 48 hours’ notice are considered used.

3.3 Missed sessions: Missed sessions may, at CTC’s discretion, be rescheduled or applied to other formats offered by CTC.

4. Intellectual Property & Personal Use

4.1 All content, materials, concepts, graphics, audiovisual content, and original work created by CTC are the property of CTC and protected by copyright.
4.2 Personal use is permitted unless otherwise agreed in writing. Any reproduction, distribution, modification, or commercial use requires prior written consent.
4.3 CTC may, at its discretion, exclude any participant or customer from services or content immediately if necessary.

5. Liability

5.1 CTC provides services and content with care and in good faith. However, CTC is not liable for indirect, incidental, or consequential damages arising from the use of services, content, or participation in offerings.
5.2 Services are provided for informational and professional purposes. Decisions or actions taken based on content or services are the sole responsibility of the participant or customer.

6. Governing Law and Dispute Resolution

6.1 These Terms are governed by Portuguese law.
6.2 Any disputes arising in connection with these Terms will, if possible, be resolved amicably. Failing that, disputes fall under the jurisdiction of the courts of Portugal.
6.3 For consumer disputes within the EU, you may use the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

7. Updates

CTC reserves the right to update or amend these Terms at any time. The current version is always available on the website. Continued use of services or content constitutes acceptance of any updated Terms.

Last modified: March 23rd, 2026